We offer timely shipping in North America (excluding Hawaii, Alaska, and Puerto Rico). Additional shipping charges may apply in some areas, in these cases customers will be contacted.
All small and medium carton orders ship via UPS ground shipping. Any orders placed before 12:00 noon PST will ship the same day. Order placed after 12:00 noon will be shipped the next business day. For large orders we will provide quotes from our three top national carriers to ensure the best price. We will not ship your order until we have your confirmation.
If you wish to return an item or an order, call our toll free number 1-866-754-4244 or email us at firstname.lastname@example.org for a return authorization number (RAN). Returns must be accompanied by the RAN, pre-paid using your carrier, and shipped within 5 days of receiving your order. Custom orders are non refundable. All returns will be subject to a 20% restocking fee ($35 minimum charge).
Check your order carefully before signing for it. Our staff take great care in packaging each order, but mishaps can occur during shipping. You must write clearly on the waybill of evident damage before the driver leaves your location. In the event of concealed damage, contact us within 5 days of receipt of goods to make a claim; all original packaging must be available for inspection.
We strive to satisfy you. If you have any questions regarding shipping or returns, contact us or call us at 1-866-754-4244.